• Pest Control Contractor Cited for Dangerous Violations in London, Ontario Housing



    For over two years, SafeGuard 24/7 served as the exclusive pest control provider for London & Middlesex Community Housing (LMCH). During this time, the company committed serious violations involving the misuse of pesticides, potentially endangering residents, including the elderly, sick, and children.

    Forbidden Pesticide Misused in Tenant Kitchens

    Violations involving the insecticide “Konk 409 Flying Insect Killer”. The pesticide is strictly forbidden for use:

    • Inside dwellings.
    • Around elderly or sick individuals.
    • In areas occupied by children.
    • Near food preparation surfaces or utensils unless surfaces are covered or thoroughly washed afterward.

    Despite these restrictions, SafeGuard 24/7 allegedly used Konk 409 inappropriately:

    • Improper Application: The pesticide was removed from its original applicator.
    • Unsafe Environments: It was sprayed in apartment units significantly smaller than the minimum 170 cubic meters specified for safe use (some less than 70 cubic meters).
    • Poor Ventilation: Treated areas were not adequately ventilated as required.

    Housing Authority Alerted, Warnings Ignored

    Emails obtained through a Freedom of Information Act request reveal that LMCH was directly notified by a provincial inspector about the illegal pesticide use. The inspector explicitly instructed LMCH to:

    1. Notify tenants whose units had been sprayed.
    2. Advise tenants that affected surfaces needed to be washed.
    3. Provide a required reply to the Ministry.

    According to the provided information, LMCH ignored these directives from the Ministry.

    Other Serious Infractions

    SafeGuard 24/7 was cited for several additional violations, including:

    • General misuse of pesticides.
    • Providing insufficient information on re-entry notices (or failing to provide them at all when legally required).
    • Employing an insufficiently licensed employee.

    Unknown Health Risks for Tenants

    Because SafeGuard 24/7 allegedly removed the pesticide from its original container and used it in improperly ventilated spaces far smaller than the mandated minimum size, it is impossible to determine the exact level of pesticide exposure tenants endured. Compounding the concern, at least one active ingredient in Konk 409 is identified as a potential carcinogen. The contractor failed to notify any tenants about the use of this pesticide in their kitchens.


  • Worried About Landlord Retaliation? Know Your Rights in Ontario

    It’s understandable that tenants, especially those in social housing, sometimes worry about facing eviction or other negative actions from their landlord if they make a complaint or stand up for their rights – like requesting proper bed bug treatment. You might fear “revenge” or “reprisal.”

    Reprisal is Illegal in Ontario

    It’s very important to know that Ontario’s Residential Tenancies Act, 2006 (RTA) specific9ally prohibits landlords from retaliating against tenants for asserting their legal rights. This means your landlord cannot legally:

    • Evict you
    • Harass you
    • Reduce services you normally receive
    • Take any other negative action against you

    …simply because you asked for repairs, filed an application with the Landlord and Tenant Board (LTB), contacted a tenants’ association, or otherwise tried to enforce your rights under the RTA. Taking such revenge is considered a serious offence under the law.

    What Can You Do if You Suspect Reprisal?

    If you believe your landlord is taking action against you because you asserted your rights, you can file an Application about Tenant Rights (Form T2) with the Landlord and Tenant Board (LTB). The LTB can investigate the situation and make orders to protect you if they find the landlord acted illegally. Keep records of any actions you believe are retaliatory, including dates, details, and any communication.

    VERY IMPORTANT: Keep Paying Your Rent

    Even if you have filed an application with the LTB about maintenance (like Form T6 for bed bugs) or about your rights (like Form T2 for reprisal), you must continue to pay your rent in full and on time every month.

    • Filing an application does not give you the right to stop paying rent.
    • Rent abatement (a refund) is something the LTB may order after a hearing, based on the evidence presented. It is not something you can deduct yourself beforehand.
    • Paying your rent consistently is one of your key responsibilities as a tenant and strengthens your position.

    Reassurance for Good Tenants

    Tenants who pay their rent on time, follow the terms of their lease, avoid causing damage, and don’t disturb others are generally well-protected by the RTA. Asserting your legal rights in a respectful manner is not a valid reason for a landlord to end your tenancy. By fulfilling your responsibilities, especially paying rent, you significantly reduce any legitimate grounds a landlord might have for eviction, allowing you to focus on exercising your rights without undue fear.

    Disclaimer: This information is for general guidance only and is not legal advice. Laws and procedures can change. For advice specific to your situation, contact a legal clinic, paralegal, lawyer, or tenant advocacy group familiar with Ontario’s Residential Tenancies Act and the LTB process.

  • What To Do When Your Landlord Isn’t Fixing a Bed Bug Problem

    Under Ontario’s Residential Tenancies Act, 2006 (RTA), landlords are responsible for keeping rental units in a good state of repair and fit for habitation, which includes dealing with pest infestations like bed bugs. If your landlord is not taking adequate steps to resolve the issue, here’s what you can do:

    1. Notify Your Landlord in Writing

    Your first step is always to inform your landlord about the bed bug problem in writing (email or letter). Clearly state the issue and request they take action to eliminate the infestation. Keep a copy of this notice for your records.

    2. Allow Reasonable Time

    Landlords need a reasonable amount of time to investigate and arrange for professional pest control services. What’s “reasonable” can depend on the situation, but they should act promptly.

    3. File an Application with the Landlord and Tenant Board (LTB)

    If, after notifying your landlord in writing and waiting a reasonable time, the bed bug problem persists or hasn’t been properly addressed, you have the right to file an application with the Landlord and Tenant Board (LTB).

    • The Form: You need to use Form T6: Tenant Application about Maintenance. This form asks the LTB to address issues where the landlord has failed to maintain the rental unit or comply with health, safety, or maintenance standards.
    • Fee Waiver: There is a fee to file an application. If you cannot afford the fee, you can submit a Fee Waiver Request form along with your T6 application.

    4. What You Can Ask For in Your T6 Application

    When you file the T6 form, you can ask the LTB for different remedies (solutions):

    • Order the Landlord to Fix the Problem: Request an order compelling your landlord to hire professional pest control and take all necessary steps to eliminate the bed bugs according to acceptable standards.
    • Rent Abatement (Rent Refund): You can ask for a rent abatement, which is a retroactive reduction or refund of rent you paid while living with the unresolved bed bug issue. You can request an abatement for up to one year before the date you file your T6 application.
      • Reasoning: Explain to the LTB how the infestation affected your ability to live comfortably and enjoy your unit (e.g., inability to sleep peacefully, stress, bites, unusable space). You can suggest an amount (e.g., a percentage refund for the affected months), but the LTB Adjudicator will decide the final amount based on the evidence. For example, if you endured the issue for six months before the landlord acted properly (or before filing), you could reasonably ask for an abatement equivalent to a portion or all of the rent for those six months.
    • Compensation: If you had reasonable out-of-pocket expenses due to the landlord’s failure to act (e.g., replacing items necessarily discarded because of the landlord’s delay, not just general prep costs), you can ask the LTB to order the landlord to reimburse you. Keep receipts.
    • Address Landlord Non-Compliance: If you believe the landlord has deliberately ignored their responsibilities, acted unreasonably, or failed to comply with the law, you can ask the LTB to make that determination. Such a finding by the LTB can be used to hold the landlord accountable and could potentially lead to further enforcement actions or penalties against the landlord for serious breaches of the RTA.

    5. Keep Good Records

    Evidence is crucial. Keep copies of:

    • Your written notice(s) to the landlord.
    • Photos/videos of the bed bugs, bites, or infested areas (with dates).
    • Any communication with your landlord (emails, letters, logs of calls).
    • Receipts for any related expenses you are claiming.
    • Notes on how the infestation impacted your life.

    Disclaimer: This information is for general guidance only and is not legal advice. Laws and procedures can change. For advice specific to your situation, contact a legal clinic, paralegal, lawyer, or tenant advocacy group familiar with Ontario’s Residential Tenancies Act and the LTB process.

  • Understanding Cockroach Challenges in Apartments

    • Resilience & Reproduction: Cockroaches reproduce quickly, and a small issue can escalate if not addressed promptly, potentially affecting multiple units.
    • Seeking Sustenance & Shelter: They are drawn to food particles, moisture, and warmth, commonly found in kitchen and bathroom areas.
    • Hiding and Spreading: They conceal themselves in cracks, behind appliances, and under sinks. They can move between apartments via wall voids, plumbing, wiring, and shared ventilation systems.
    • Health Considerations & Persistence: Cockroach presence can be linked to allergies and asthma triggers. Their ability to travel between units makes complete removal from a multi-unit building challenging.

    Tenant Actions & Preparation

    While the landlord is primarily responsible for pest control, tenants play an important role:

    1. Notify Your Landlord Promptly & In Writing: This is a critical first step. Inform your landlord or property manager in writing (email or dated letter) as soon as you identify a cockroach problem. State the issue clearly and request pest control services. Keep a copy of your notice. This creates an essential record.
    2. Document the Situation: Keep records. Take clear photos or videos of cockroaches or evidence like droppings. Note dates and times of sightings. Keep copies of all communications with your landlord and records of any preparation steps you take and pest control service dates.
    3. Cooperate with Pest Control Efforts: Allow access for inspection and treatment by the landlord or their chosen pest control professional, provided proper written notice (usually 24 hours) is given. Complete the preparation tasks required by the pest control service (e.g., cleaning specified areas, clearing cupboards). Cooperation is necessary for effective treatment.
    4. Maintain Unit Cleanliness:
      • Sanitation: Clean up food spills, crumbs, and grease promptly. Wash dishes soon after use. Store food in sealed containers. Regularly empty garbage into bins with secure lids.
      • Reduce Clutter: Keep floors and surfaces clear, particularly in kitchens and bathrooms, to minimize potential hiding places.
    5. Report Leaks: Inform your landlord immediately about any plumbing leaks or moisture issues.

    Landlord Responsibilities under Ontario’s RTA

    Ontario landlords must maintain rental properties in a good state of repair and ensure they are fit for habitation, which includes managing pest infestations. Key duties include:

    • Act Upon Notification: After receiving notice from a tenant (preferably written), the landlord must take reasonable and timely steps to address the cockroach infestation.
    • Arrange Professional Pest Control: Landlords are generally responsible for hiring and covering the cost of qualified pest control services.
    • Address Structural Issues & Entry Points: Inspect and seal pathways cockroaches use between units and common areas (e.g., gaps around pipes, wiring, vents, cracks in walls).
    • Repair Moisture Problems: Fix leaks or other sources of excess moisture that attract pests.
    • Ensure Comprehensive Treatment: Coordinate with the pest control provider to ensure the treatment plan adequately addresses the infestation, potentially including adjacent units and common areas (hallways, laundry rooms, garbage areas).
    • Provide Clear Instructions & Support: Communicate the treatment schedule, required preparations, and safety information to tenants. Offer reasonable assistance or accommodations for tenants who may face challenges with preparation.
    • Maintain Common Areas: Keep shared spaces clean and address conditions that could support pest populations.

    Addressing Landlord Inaction

    If you have properly notified your landlord in writing and they have not taken timely or adequate steps to resolve the cockroach infestation:

    • Follow Up in Writing: Send a second written notice referencing your initial communication and reiterating the need for action.
    • Apply to the Landlord and Tenant Board (LTB): You have the right to file an application with the LTB (Form T6: Tenant Application about Maintenance). Filing promptly after the landlord fails to act is advisable. Through the LTB, you can seek an order requiring the landlord to address the infestation, potentially request a rent abatement (rent reduction) for the time the unit was affected, and pursue other remedies. Ensure you submit copies of your documentation (notices, photos, logs) with your application.

    Understanding your responsibilities and rights under the RTA, communicating clearly, and keeping good records are important steps in ensuring cockroach infestations in rental apartments are addressed effectively.

  • Know Your Rights: A Guide for Seniors & Tenants with Disabilities in Ontario Social Housing


    Know Your Rights: A Guide for Seniors & Tenants with Disabilities in Ontario Social Housing

    Living in social housing provides essential stability, but it’s important to know your rights as a tenant under Ontario’s Residential Tenancies Act, 2006 (RTA). This guide focuses on your right to privacy, how to handle unexpected visits, getting repairs done, and using the Landlord and Tenant Board (LTB) if needed. This information applies across Ontario.


    1. Your Right to Privacy: Rules for Landlord Entry

    You have the right to privacy and “quiet enjoyment” of your home. This means your landlord or property management  or contractors staff acting for them cannot enter your unit whenever they please.

    • 24-Hour Written Notice is Required: For most situations (like routine inspections, non-emergency repairs, or showing the unit to potential buyers/renters), your landlord must give you written notice at least 24 hours before they plan to enter.
    • If you request written notice and the landlord atemts to enter without notice it is a violation for them to punish you by closing the work order instead of providing notice or pressuring you to allow them access without a notice.
    • What the Notice Must Include: The written notice must state:
      • The reason for entry.
      • The date of entry.
      • The time of entry (between 8:00 AM and 8:00 PM).
    • Exceptions: Notice is not required only in specific cases, such as:
      • An emergency (like a fire or serious water leak).
      • If you consent to the entry at the time they arrive.
      • If your lease requires the landlord to clean your unit and you have an agreement on timing.

    2. Handling Unexpected Visits & “Door Knocking”

    Property managers or staff sometimes visit tenants’ doors without providing the required written notice. You need to know how to handle this.

    • You Are NOT Obligated to Interact: If someone from property management comes to your door without giving you proper 24-hour written notice (and it’s not an emergency), you have absolutely no obligation to open the door or speak with them.
    • Protect Your Privacy: Some tenants worry that staff doing “door knocking” may not have their best interests at heart or might pressure them. Standing firm on your right to proper notice protects your privacy and prevents you from feeling obligated to discuss issues unprepared.

    2. Handling Unexpected Visits & “Door Knocking”

    Property managers or staff sometimes visit tenants’ doors without providing the required written notice. You need to know how to handle this.

    • You Are NOT Obligated to Interact: If someone from property management comes to your door without giving you proper 24-hour written notice (and it’s not an emergency), you have absolutely no obligation to open the door or speak with them.
    • Protect Your Privacy: Some tenants worry that staff doing “door knocking” may not have their best interests at heart or might pressure them. Standing firm on your right to proper notice protects your privacy and prevents you from feeling obligated to discuss issues unprepared.
    • What You Can Say (If You Choose): Remember, you have the absolute right to refuse to speak with them at your door. There is nothing in the Residential Tenancies Act that requires you to have these unscheduled conversations. If you choose to respond at all, instead of discussing the matter verbally, you can simply say: “If you have anything you need to discuss with me, please put it in writing.” This directs them to use proper, documented channels and respects your right to privacy and time.
    • Demand Written Notice: Always insist on your right to receive proper written notice before allowing non-emergency entry or engaging in detailed discussions at your doorstep.


    3. Getting Repairs Done Correctly

    Your landlord is responsible for keeping your unit and the building in a good state of repair.

    • Put Repair Requests in Writing: If something needs fixing, notify your landlord or property management in writing (email or letter). Keep a copy for your records. Be specific about the problem(s).
    • Request Notice for Repairs: In your written request, you can also remind them that you require 24 hours’ written notice before they enter your unit to perform the repairs (unless it’s an emergency fix).
    • If Repairs Are Delayed: Landlords must do repairs in a timely manner. If they don’t:
      • Send another written notice. Remind them of the needed repairs and the date of your first request.
      • State clearly that the repairs need to be performed immediately (or by a reasonable deadline).
      • Inform them that if the repairs are not completed promptly, you will be filing an application with the Landlord and Tenant Board (LTB).

    4. Using the Landlord and Tenant Board (LTB)

    The LTB is the official body that resolves disputes between landlords and tenants in Ontario.

    • Don’t Be Afraid: Filing with the LTB is your right if your landlord isn’t meeting their obligations (like failing to make repairs or entering your unit illegally). Do not be afraid to stand up for your rights. The process is there to protect tenants.
    • Common Forms: You might use Form T6 (“Tenant Application about Maintenance”) for repair issues or Form T2 (“Application about Tenant Rights”) if your landlord entered illegally, harassed you, or interfered with your quiet enjoyment.
    • You Can File Online or by Mail: Information and forms are available on the LTB website.

    5. Can’t Afford the LTB Application Fee? (Fee Waiver)

    There is a fee to file an application with the LTB, but if you cannot afford it, you can ask to have it waived.

    • Fee Waiver Form: You need to fill out the “Application for Fee Waiver” form, available on the LTB website.
    • Based on Income: The waiver is based on your income (e.g., if you receive ODSP, Ontario Works, GIS, or have low income according to specific guidelines). You’ll need to provide proof of your income.

    Important Reminders:

    • Keep Copies: Always keep copies of letters, emails, notices, and any photos related to your tenancy issues.
    • Seek Advice: If you are unsure about your rights or need help, contact your local Community Legal Clinic

  • Elder Abuse Help Canada


    Need Help with Elder Abuse? You’re Not Alone.

    If you or someone you care about is experiencing elder abuse – whether it’s physical, emotional, financial, or neglect – reaching out is the first step towards safety and support. Acting quickly can prevent further harm.

    Important: If anyone is in immediate danger, call 911 or your local police right away.

    For non-emergency support, information, and resources, here’s where you can turn across Canada:

    Alberta

    Alberta Elder Abuse Awareness Council

    Seniors Abuse Helpline: Talk to someone 24/7.

    Phone: 1-780-454-8888

    British Columbia

    BC Community Response Networks

    Seniors Abuse & Information Line (SAIL): Confidential help line.

    Phone: 1-866-299-1011

    Manitoba

    Safe Suite Program: Need temporary housing due to abuse?

    Senior Abuse Support Line: Get info and support.

    Phone: 1-888-896-7183

    New Brunswick

    Seniors and Healthy Aging Secretariat

    New Brunswick Senior Citizens Federation

    Newfoundland and Labrador

    Seniors Resource Centre of NL

    Provincial Advisory Council on Aging and Seniors

    Nova Scotia

    Seniors’ Safety Program

    Nova Scotia Elder Abuse Strategy

    Ontario

    Elder Abuse Ontario

    Seniors Safety Line: 24/7 helpline.

    Phone: 1-866-299-0008

    Prince Edward Island

    PEI Seniors’ Secretariat

    PEI Victim Services

    Quebec

    Elder Mistreatment Helpline

    Phone: 1-888-489-2287

    Government of Quebec

    Saskatchewan

    Saskatchewan Seniors Mechanism

    Saskatchewan Elder Abuse Helpline: Support lines by area:

    Saskatoon Phone: (306) 933-6200

    Prince Albert Phone: (306) 764-1011

    Regina Phone: (306) 757-0127

    Yukon

    Yukon Council on Aging

    Yukon Health and Social Services – Adult Protection Unit

    Remember, reaching out is a sign of strength, and help is available.

    Nunavut

    Elders Support Phone Line

    1-866-684-5056

  • A Tangled Safety Net: Policy Shifts, Poverty, and Health Crises in Ontario

    Ontario’s social safety net has undergone significant transformations over the past few decades. While intended to support vulnerable residents, policy shifts—particularly those concerning social assistance eligibility and healthcare practices—have often had complex and devastating consequences. Here are some key changes and their impact on people dealing with disability, poverty, addiction, and chronic pain.


    Redefining Disability: The Harris Era and Its Lasting Impact

    In the late 1990s, Ontario’s approach to social assistance was fundamentally altered. The government of Premier Mike Harris, elected in 1995, implemented its “Common Sense Revolution,” leading to the Social Assistance Reform Act, 1997. This legislation, effective in 1998, replaced the old Family Benefits Allowance (FBA) with the Ontario Disability Support Program (ODSP) and General Welfare Assistance (GWA) with Ontario Works (OW).

    A critical change was the new definition of disability for ODSP. Previously, under FBA, there might have been interpretations allowing eligibility based more directly on a diagnosis, such as alcoholism, particularly if supported by a doctor’s note . The 1998 ODSP rules, however, established a stricter, function-based definition: needing proof of a substantial physical or mental impairment, lasting a year or more, that causes a substantial restriction in working, self-care, or community participation.

    The Impact:

    • Higher Bar for Eligibility: This functional definition meant that simply having a diagnosis, including substance use disorder, was no longer enough. Applicants had to demonstrate how their condition severely limited their daily functioning.
    • Challenges for Co-Occurring Disorders: This shift created significant hurdles for individuals where severe addiction symptoms mask underlying psychiatric problems (like depression, anxiety, PTSD, etc.). If the addiction is the most visible issue, it can be difficult to get the underlying mental health condition properly diagnosed and documented to meet the ODSP impairment criteria, even if that condition is the root cause or a major contributing factor to the inability to function. They might be assessed primarily on the addiction, which, under the stricter rules, might not meet the functional limitation threshold on its own, denying them needed support.

    The Affordability Gap: Ontario Works and the Housing Crisis

    The 1997/98 reforms also created Ontario Works (OW) for those needing basic financial and employment assistance, replacing GWA. Alongside these changes came cuts to social assistance rates that had begun earlier under FBA.

    Even before ODSP and OW, cuts to FBA rates meant many recipients were already struggling, often paying far more than the recommended 30% of their income on rent. The OW rates established in 1998, intended for basic needs including shelter, have consistently failed to keep pace with the actual cost of living, especially housing costs.

    The Analogy: Expecting someone to secure and maintain housing, particularly in high-cost markets like Toronto, on basic Ontario Works shelter allowance rates is like asking someone to patch a large hole in a leaking roof during a rainstorm using only a small roll of tape. The tool (the allowance) is fundamentally inadequate for the scale of the problem (the actual cost of shelter), leading inevitably to housing instability, arrears, and potential homelessness. The gap between the support provided and the real-world cost creates an impossible situation for many.


    The Opioid Crisis: When Pain Management Met Policy Change

    IN the early 2000s, another crisis began intersecting with issues of disability and marginalization. For years, potent opioids like OxyContin were increasingly prescribed for chronic pain.

    Then, facing growing concerns about addiction and overdose, healthcare policies and prescribing guidelines shifted dramatically. Efforts were made to curb opioid prescribing, sometimes leading to:

    • Sudden Tapering or Cutoffs: Many legitimate chronic pain patients, who had been stable on opioid medication for years, found their prescriptions drastically reduced or cut off entirely, sometimes without adequate alternative pain management plans. This left countless individuals in debilitating pain, unable to function.
    • Rise of Illicit Fentanyl: The crackdown on prescription opioids coincided with the proliferation of highly potent and dangerous illicitly manufactured fentanyl and its analogues in the street drug supply. Some individuals, desperate to manage uncontrolled pain after losing access to prescribed medication, turned to the illicit market. Others, already struggling with opioid addiction, found fentanyl replacing heroin and other substances.
    • Epidemic Proportions: This fueled the overdose crisis we see today, which has devastated communities across Ontario and Canada. Fentanyl’s extreme potency makes overdose incredibly easy and often fatal.

     The Human Cost of Policy

    The history of social assistance reform and shifts in healthcare policy in Ontario reveals a complex picture. Changes aimed at controlling costs or addressing one problem (like opioid overprescribing) can have severe, unintended consequences, particularly for those already vulnerable due to poverty, disability, chronic pain, or addiction. From the tightened ODSP eligibility criteria making it harder for those with complex needs to get support, to assistance rates that enforce deep poverty, to pain patients caught in the crossfire of the opioid crisis, the human cost of these policy decisions continues to mount. A more integrated, compassionate, and adequately funded approach is essential to truly support the well-being of all Ontarians.